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OneCall Services
Frequently Asked Questions
We are here to help you and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
Specialised Cleaning Services
The frequency of deep cleaning and pest control services depends on a variety of factors, such as the size of your home or business, the presence of pets or pests, and your overall cleaning and hygiene habits. We recommend regular deep cleaning services every 3-6 months and regular pest control services every 6-12 months to maintain a clean and pest-free environment.
Yes, we are committed to using environmentally friendly and Government approved cleaning products and practices. Our cleaning solutions are safe for your home, your family, and your pets, and our pest control solutions are non-toxic and eco-friendly.
Yes, all our team members are licensed, trained, and insured to provide the highest quality deep cleaning and pest control services. We only hire professional and experienced technicians who are committed to delivering exceptional customer service.
Our deep cleaning and pest control services are competitively priced based on the size of your home or business, the scope of the services required, and the frequency of the services. We offer free consultations to provide you with an accurate estimate of the cost of our services.
It will depend on several factors: The type of fibres used in the carpet as well as its construction, the amount of soiling within the carpet, the length of the pile and the temperature both inside and outside the property.
Typically drying times will fall between 2-9 hours.
Along with our quotations we will be able to give you an approximation of drying times for your specific carpets.
If quick drying is of a priority using air movers and fans after the cleaning process will greatly speed up drying times.
No, leave the vacuuming to us. It’s an essential part of the cleaning process that is included in the cost of our service.
The time it takes to clean the carpets in your house can vary depending on several factors, such as the size of your house, the number of rooms that need to be cleaned, the level of soiling, and the cleaning method used.
On average, it usually takes between 30 minutes to 1 hour to clean one room, depending on the size and level of soiling.
Example: If you have 3 bedrooms, a living room, and a hallway that need to be cleaned, it could take between 3 to 5 hours to complete the job.
However, this is just an estimate, and the actual time it takes to clean your carpets can vary based on the factors mentioned above. Additionally, some cleaning methods may take longer than others.
Along with our quotations we provide you with an estimate of how much time the job will require.
No, don’t worry about that. We would ask that you move small or breakable objects but we’re happy to move larger pieces of furniture as we clean or work around non movable items. Some items of furniture may require plastic tabs under their feet once cleaned which we supply for no additional charge.
Pest Control
Our pest control services cover a wide variety of pests, including rodents, ants, cockroaches, spiders, bed bugs, termites, and many others. We offer customised solutions based on the type of pest infestation and severity of the problem.
We use environmentally friendly and safe pest control methods that are effective in eliminating pests. Our team will assess the pest problem and come up with a solution that is tailored to your needs. We may use baits, sprays, traps, or other methods depending on the specific pest.
We ensure that our pest control solutions are safe for pets and children. We use products that are approved by regulatory agencies and are safe for use around humans and pets.
The frequency of pest control treatment depends on the severity of the pest problem and the level of infestation. We will recommend a schedule based on the pest type, level of infestation, and location.
The cost of pest control services depends on the type of pest infestation and the amount of work required to eliminate them. We offer custom quotes tailored to your needs, so please contact us for a quote.
We stand behind our work and offer a warranty or guarantee on our pest control services. If you experience a problem with pests after our treatment, we will return to re-treat the area at no additional cost.
We will provide you with instructions on how to prepare for the pest control service. For example, you may need to remove food or dishes from counters and cabinets before the treatment. We will provide detailed guidance to ensure you are fully prepared for the treatment.
Test & Tag
OH&S legislation requires you to provide and maintain a safe workplace. If you don’t have your electrical appliances test and tagged on a regular basis, you have no real way of knowing if they are safe to use. Test and tagging to AS/NZS 3760 is a widely recognised way to fulfill those OH&S obligations.
The test and tag process involves 4 core steps;
- Perform a visual and physical inspection of the appliance.
- Electrically test the appliance
- Record the outcomes
- Tag the appliance.
When an appliance is failed it must be removed from service and have a tag attached to warn against further use. The choice of remedial action is then up to the owner of the appliance who may decide to repair it, discard it or take other actions. If the appliance is repaired it must be tested and tagged again before returning it back into service.
There is no “standard rate” for test and tag services. Rates will vary between contractors, regions and services provided. To avoid nasty surprises, ensure you get a full list of all possible charges. Click to request an obligation free quote Get a quote.
Here is a broad rule of thumb you can use as a starting point – if you plug it in, you need to have it test and tagged.
There are some provisions for certain appliances to be excluded. OneCall Services offers a free service to help you define the scope of your needs. Click to request your obligation free Site Assessment.
Yes, all your office appliances come under the broad scope of what needs to be test and tagged. Keep in mind offices are usually low risk environments and longer retest intervals can usually be applied to the appliances.
When testing and tagging is correctly performed there is little, if any, risk of the appliances being damaged.
The process used by OneCall Services for over 10 years has been proven to be totally safe.
When testing and tagging is correctly performed there is little, if any, risk of data loss occurring. In over 13 years and having tested and tagged tens of thousands of computers and other IT equipment, we have never had a report of any data loss resulting arising from our testing.
No. In Sydney, Blue Mountain, or Central Coast, the technician must meet the definition of a competent person as detailed in the standardAS/NZS 3760. A competent person is not required to be a registered or licensed electrical practitioner. This may vary in some jurisdictions.
Yes. You can use your own in-house technician so long as they meet the requirements of a competent person. Some workplaces use a combination of in-house technician(s) and external contractors.
The main factor determining the retest interval is the environment the appliance is normally used in. The more hostile the environment, the more frequently they must be retested. Indicative retest intervals are detailed in AS/NZS 3760 that range from 3 months to 5 years.
Some Industry Codes, Codes of Practice etc. may require more frequent retesting or different intervals.
A hostile environment is one where the expected life-span of the appliance is likely to be reduced due to factors that include;
- dust
- corrosion
- exposure to chemicals
- humidity
- physical abuse
Yes. Electrical appliances used on construction and/or demolition sites must be test and tagged every three months as part of the Industry Standard – Electrical Installations On Construction Sites.
Site safety representatives will not allow you to use your electrical appliances on site unless they have been test and tagged and display a current tag.
Consideration must be given to other Industry Standards, Codes of Practice etc that may dictate other requirements. The best practice should always be adopted.
A colour coded schedule for the tags applies and must be followed.
Yes. Electrical appliances that are hired out must be inspected before hire and test and tagged every three months. Responsibility for the ongoing test and tagging of the appliance(s) passes to the hiree during the hire period.
The term PAT is an acronym of Portable Appliance Tester.
This is the test equipment used by technicians to electrically test appliances as part of the test and tag process.
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Call us for free quote for pest control and termite management, test and tag, carpet cleaning and repair.
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